Our COVID-19 Protocols for Pet Owners


Our doors are now reopen to human clients! Our team members are taking every precaution to make our animal hospital a safe place for pets and people-- and we need your help too! All of our team will be wearing masks and we ask that you do to, regardless of vaccination status. We are consistently cleaning our exam rooms between appointments and using hand sanitizer, which will be readily available for you as well.

Curbside appointments will still be available for those who prefer this option - simply let us know, and a team member will come out to you and your pet!

Please call us if you have any further questions or concerns.

happy dog waiting in back seat

Here are the steps we need you to follow to protect yourself & others when you make an appointment with us:

1. If You are Sick, Please Reschedule

For your well-being and that of others, please reschedule your appointment if you are sick or experiencing any flu-like symptoms. In the case of a pet emergency, please call our hospital so we can help you figure out how to handle the situation in the safest and quickest way possible.

2. Please Wear a Mask

Masks are required to enter the hospital, regardless of vaccination status. Please wear a mask at all times when inside, or when interacting with our team members during carside appointments. If you do not have a mask, please let us know when you call and we can provide you with one.

3. Help Us Stop the Spread of Harmful Germs

Please avoid handshakes or hugs with our team members. We know you missed us, and we missed you too! We will do our best to ensure everyone is safe and healthy during these unprecedented times. Our team members will be wearing masks and will sanitize the exam rooms and other areas of contact after each appointment. Please use the hand sanitizer provided and maintain a social distance from our team members as much as possible.

4. Contact Us if You Have Any Questions

We appreciate your patience and understanding as we work to maintain our COVID-19 protocols based on the most current CDC and local health department information. As always, our priority is to keep your pet happy and healthy.  With these safety protocols in place, we can help keep our clients and our team healthy as well! If you have any questions about our protocols, please contact us at (312) 643-2901.